Description

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.

Role Summary

We are looking for experienced loan administrators to join our team at Third Federal. Our ideal candidate thrives in a team environment and has a passion for helping people. This is a full time, onsite position. Success in this role is not measured with high-pressure sales goals or quotas. Instead, we focus on creating meaningful connections and handling each customer like a valued member of our family. Our ideal candidate will thrive in a collaborative, team-based environment and embody our values of love, trust, respect, commitment to excellence, and fun. We provide a comprehensive training program to set you up for success from the very beginning.

Responsibilities

 Take equity line/loan and/or mortgage applications

 Manage and follow loan applications from origination through closing

 Provide proactive communication to customers regarding documentation and next steps

 Handle inbound and outbound calls related to new or existing applications

 Maintain accuracy and productivity while managing deadlines

 Work collaboratively with team members and other departments

Requirements

 High school graduate or equivalent

 Minimum of 1-year recent experience taking financial loan applications

 Outstanding customer service skills

 Professional grammar and demeanor

 Positive, proactive, and friendly interpersonal skills

 Retail bank teller experience preferred 

Third Federal Perks & Benefits

Competitive compensation packages

Medical, dental, vision, and more

 401k match

 11 Bank Holidays + vacation/sick time

 Stock Ownership Allocation

 Exceptional culture and value system

 Strong work/life balance

 Growth opportunities

 Mortgage Discount Program

 Education Reimbursement Program

Our anticipated pay range for this position is $20.00 - $26.00 per hour. At Third Federal, we’re committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.