Description

CITY EQUITY STATEMENT
The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job—someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.
 
Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.
 
We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION
The Public Safety Telecommunicator Supervisor is responsible for the supervision of the 911 Emergency Communications Center for Police, Fire, and Emergency Medical Services, as well as other City departments. This is a safety-sensitive position.
 
The full salary range for this position is stated above. The 2026 salary range will be $44.75 to $57.29 per hour ($93,080 to $119,163.20 annually). The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES
The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – Pride – Integrity – Responsibility – Innovation – Teamwork).
 
This position is public safety in nature and supports both the Police and the Fire Departments and as such: this position supports the goals of the Police Department, which is To Provide Law Enforcement Excellence in Community Safety and Service through Vigorous Policing, Professionalism, Leadership, and Innovation. The Department is responsible for enforcement of State Laws and Westminster Municipal Ordinances pertaining to criminal and traffic issues, and to uphold the Constitution of the United States, the State of Colorado, and the Charter of the City of Westminster. The Department is primarily focused on public safety, maintaining peace and order, prevention of crime, and the apprehension of criminals.
 
This position promotes the mission and values of the City of Westminster by supporting the goals of the Fire Department, which is responsible for providing timely emergency response to fire and emergency medical calls; ensuring the safety of personnel, citizens, and visitors to the community; and educating residents and business owners on fire safety, emergency medical prevention, and emergency preparedness.
 
Every employee is accountable to:

Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
Act as an ambassador by understanding and fostering the organization's mission and vision
Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior
Address difficult or contentious issues in a constructive manner
Support and promote change; demonstrate flexibility, and take calculated risks when appropriate
Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
Work to continuously improve the efficiency and effectiveness of the service or product being delivered
Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:
Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
Recognize personal strengths and weaknesses, and target areas for personal self-development
Demonstrate initiative in performing job tasks
Exhibit problem-solving skills leading to sound judgment and quality decisions
Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
Communicate effectively with individuals and groups using clear and concise verbal and written communications
Demonstrate accountability for work, and take ownership in job performance
Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product
Job Specific – Every employee in this position must be able to:
Promote a team environment, support employee empowerment, and direct assigned staff accordingly
Understand concepts relating to supervision, training, motivation, performance standards, documentation, commendation, and disciplinary action
Deal tactfully with all customers
Handle complaints and disciplinary actions with fairness, tact and sensitivity
Maintain a high level of self-motivation and integrity
Demonstrate strong organizational skills
Be proactive in identifying and addressing issues
Demonstrate knowledge of computer terminals and procedures for both the Colorado Crime Information Center (CCIC) and National Crime Information Center  (NCIC)
Utilize proper phone and radio protocol
Demonstrate an intermediate level of knowledge of computer software applications including Microsoft Word, Excel, and Outlook
Demonstrate knowledge of Police and Fire Department organization, operations, and personnel
Demonstrate an intermediate level of knowledge of the Computer Automated Dispatch (CAD) system
Quickly establish and maintain control over situations as they develop, by making quick, reasonable, and effective decisions
Effectively and efficiently interview people in a state of crisis via telephone or Teletype Device for the Deaf (TDD)
Behave professionally at all times
Establish and maintain effective working relationships with supervisors, peers, public safety personnel, and the public
Maintain city geographic knowledge, including new and existing streets, businesses, and jurisdictional changes within the City of Westminster
Leadership/Supervisory – Every employee in this position is accountable to:
Effectively supervise, mentor, and motivate employees
Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
Encourage employees to take ownership and to be accountable for their work Demonstrate leadership and courage by making and supporting decisions that reflect the organizational mission and goals
Demonstrate collaboration and conflict resolution skills
Assist employees in developing their skills, and in eliminating barriers to their development
Provide employees with meaningful, timely feedback and appraisals
Immediately and effectively address employee performance issues
Reports for duty at assigned date and time

 
JOB SPECIFIC FUNCTIONS
Essential Job Functions, Duties, Responsibilities, and Tasks
1.   Provides direction, instruction, and supervision for emergency dispatch personnel, including:

Continuously observing and evaluating the performance of Public Safety Telecommunicators, ensuring that policies and procedures are being followed and excellent customer service is being provided
Performing monthly quality assurance audits to ensure policy compliance
Holding employees accountable when performance fails to meet minimum standards
Making recommendations for disciplinary action to the Public Safety Telecommunicator  Administrator
Preparing and presenting annual employee evaluations
Investigating complaints concerning the performance of communications center employees
Scheduling and assigning staff work hours and approving leave requests and timesheets
Covering phone and radio positions, as needed
2.   Performs tasks related to 911 emergency communications, including:Regulating security access to the Public Safety Center
Providing information to the public concerning City regulations and procedures
Proper handling of confidential information Testifying in civil and criminal court on behalf of the police department
Participating in all required training
Adhering to an exemplary code of conduct, while on or off duty
Following the prescribed chain of command in all circumstances
Supervising various projects within the communications center
Making and maintaining chain of custody of digital audio recordings for department personnel, municipal court personnel, county district attorneys, and other departments and citizens
Safely and proficiently use required vehicles and equipment
Other projects and responsibilities as assigned
3. Maintains regular and punctual attendance

WORKING CONDITIONS
Work is performed indoors in a 24/7 911 emergency dispatch center. Working environment includes: confinement to work area for long periods of time; exposure to periods of high activity, emergencies, and high stress under extremely demanding conditions; exposure to viewing various computer monitors at any given time; and exposure to noise levels that may cause distractions.
Required Materials and Equipment
Operates multiple radio channels with the use of a headset to communicate by voice to Police, Fire, EMS, other City departments, and other various public safety agencies. Working within five (5) different computer systems at any given time to access and enter information, dispatching, and communicating with public safety units. Use of a multi-line IP based telephone system with the use of a headset to include Police and Fire emergency lines, E-911 lines, administrative lines, and direct lines to other agencies. Other equipment used or accessed includes overhead paging system, fax machine, TV/VCR equipment, and printers.

PRE-EMPLOYMENT REQUIREMENTS
Must be legally entitled to work in the United States
Background Check, including employment verification and reference check, criminal history, and education verification
Drug screen
Job suitability and psychological test

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.

Requirements

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS
Education, Experience, Skills, Formal Training, Licenses, and Certifications
Required:

A minimum of three (3) years of public safety dispatch (Police, Fire and/or EMS) experience
Must possess, or be able to obtain a valid Colorado Driver’s License and maintain a safe driving record for the duration of employment
Ability to type a minimum of 35 words per minute with 80 percent accuracy
Ability to provide excellent customer service to both internal and external customers in a fast-paced environment
General knowledge of police, fire and EMS operations and procedures
Ability to work all shifts to include days, evenings, nights, weekends, and holidays 
Preferred:
Two (2) years of college level coursework in Business Administration/Management, Criminal Justice, Emergency Communications, or related field
Two (2) or more years supervisory experience in a Public Safety (police, fire, and/or EMS) communications center
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements
Work performed is sedentary in nature, but requires sufficient physical strength and stamina for:
Constant sitting throughout a ten-hour shift to take emergency calls and assist public safety personnel throughout an emergency situation; occasional standing and walking
Occasional bending, kneeling, and reaching overhead and below shoulder to perform daily duties and access information at a desk from a seated position; frequent twisting to reach for material and monitor multiple computer screens
Occasional firm grasp; frequent light grasp; constant fine manipulation and handling to operate a mouse to move thought multiple screens, input information into a database system, and perform multiple tasks at one time
Occasional actuate mechanism to operate an optional foot switch
Constant near and far acuity to view multiple computer screens, read data on computer and paper, and view personnel locations on maps; constant hearing to assist emergency personnel, citizens in stressful or dangerous situations, and ability to pick up on background noises that may assist emergency personnel
Occasional lifting and carrying of up to fifty (50) pounds to move reams of paper throughout dispatch center; occasional pushing and pulling of up to fifty (50) pounds with the use of a cart or dolly