Description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: VP Mortgage Lending is responsible for the effective and efficient operation of the Mortgage Lending department.  Creates, implements, maintains, and fulfills mortgage lending strategies and short-and long-range goals to meet Credit Union financial objectives, and ensures compliance with Credit Union policies, regulations, and laws.  Effectively communicates on a routine basis with the Chief Lending Officer (CLO) regarding the overall performance and vision of the Mortgage Lending department. Directly responsible for mortgage lending strategies for the organization.  Responsible for implementing key strategies in accordance with the goals of BHFCU.

Essential Duties/Responsibilities:

• Provides leadership and manages the Mortgage Lending Manager to ensure the mortgage origination functions are being completed in a satisfactory and compliant manner. Also provides leadership to mortgage operations managers to ensure the processing team, underwriting team, servicing team, and all mortgage lending operations are operating at a satisfactory and compliant manner.
• Develops employees to ensure they are providing quality service and leadership to their teams and our members. Leads and participates on key department initiatives and organization projects, as appropriate.
• Ensures loan activities are compliant with all applicable laws and regulations and comply with established Credit Union operating policies and procedures. 
• Serves as the main employee responsible for the effective and efficient operation of the Mortgage department; monitors key metrics, researches and recommends on-going department needs, and evaluates the effectiveness, efficiency, and profitability of all mortgage lending operations.
• Partners with the CLO and Mortgage leaders in setting, monitoring, and meeting financial, sales, business plans, and operational goals.
• Responsible for ensuring our Mortgage products are competitive including making recommendations for interest rate and service charge changes and obtains approval from appropriate Corporate Officer(s) for changes and managing the communication with employees of the changes.
• Oversees approval process for all mortgage loans and establishes applicable loan risk tolerance levels.
• Analyzes and recommends enhancements of existing mortgage loan products and the development of new products.
• Develops department policies; monitors policies and recommends changes and additions; obtains approval from CLO, and/or Board of Directors (BOD) for changes as appropriate; updates policies and informs employees of policy changes.
• Collaborates with CLO and Mortgage leaders to promote a positive team environment; carries out responsibilities in accordance with BHFCU policies and procedures, and all applicable laws.
• Prepares, submits, and analyzes a variety of activity and operating reports. 
• Manages vendor relationships. Coordinates with vendors in developing, planning, preparing, and implementing special projects. Negotiates agreements with outside contacts.
• Responsible for managing and directing people and/or resources with fairness and consistency to meet departmental goals. Promote teamwork and encourage process improvement, while creating a positive work environment where employees feel recognized and valued. Responsible for evaluating employees, determining talents and development opportunities, and working with employees to improve performance, enhance skills, or create loyalty to the credit union. Conduct timely employee performance appraisals and coaching, and effectively resolve employee issues and performance concerns.
• Work with managers to ensure a positive working environment that provides motivation, recognition and career opportunities for employees. Provide coaching to managers regarding effective practices to motivate and recognize employees.   Ensure an environment of respect and integrity throughout the organization.   Responsible for ensuring a positive employer-employee relationship.  
• Assist Chief Lending Officer with respect to recommendations for hires, terminations, promotions, transfers, performance appraisals, training and development, and interpretation of credit union rules and policies for department personnel.  Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
• Maintain organizational structure established by the Chief Lending Officer.  Organize staff personnel into effective, efficient work groups.  Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions.  Review work systems to reduce duplication of effort and unnecessary work.

Other Duties/Responsibilities:

• Conduct research and analyze data to arrive at valid conclusions, recommendations, and plans of action.  Prepare comprehensive reports and present ideas clearly and concisely, both orally and in writing.
• Develop methods and procedures to improve effectiveness and efficiency of areas of responsibility. Gather the necessary information for submission of required reports and necessary forms. 
• Authorizes purchases within established limits.
• Partners with CLO and Mortgage leaders in setting and monitoring annual mortgage lending budget.
• Develop individual and department plans and budgets to ensure consistency with the strategic plan and overall budget.
• Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the Mortgage Lending function. Disseminate information to keep management and staff current regarding changes in laws, policies, procedures, and regulations affecting mortgage lending and operations.

Job Knowledge:

• Working knowledge of laws and regulations related to mortgage lending and operations. 
• The ability to effectively communicate with all levels of the organization and to outside parties.
• Working knowledge of organization's policies/procedures and credit union's service philosophy.
• Working knowledge of the credit union's in-house computer system and internet.
• Working knowledge of management techniques to enhance staff productivity and to maintain positive staff morale.

Job Qualifications (Skills):

BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.

• Vision: A sighted person to handle cash transactions and verify financial transactions.  Ability to complete necessary paperwork.
• Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Limited mobility required.  Requires the ability to work flexible hours.

Job Qualifications (Ability):

• Ability to understand and follow complex written and oral instructions and disseminate that knowledge in a clear and understandable format to others.
• Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
• Ability to prepare and maintain confidential records and reports.
• Ability to produce a high volume of work in a timely manner that is accurate and of high quality.  Ability to prioritize work.  Ability to handle multiple tasks.
• Ability to analyze statistics and financial data, gather, assemble, correlate, and interpret facts and develop solutions.
• Ability to work within established guidelines with latitude to make decisions and take initiative to resolve problems or unique circumstances.
• Ability to use a rational and organized approach to completing tasks.

Job Qualifications (Education/Experience):

Education: Job requires a four-year college level of language, math and reasoning skills, Bachelor’s degree in business, finance, or related field preferred. 

Experience: Seven years’ experience in a related field with equal responsibilities is required. Three years of prior leadership experience preferred. Formal training should be supplemented with continuing education. 

Working Conditions:

Material and Equipment Involved

• Multi-Functional Device
• In-House Computer System
• Interactive Video
• Personal Computer
• Various Software Applications                                                                               

Work Environment/Physical Activities

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Notice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.

 Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.